
Profile: Customer Support Executive ( Part-Time )
Salary: 1-1.25 Lacs P.A.
Job highlights
- Shift timings: 8 am to 2 pm or 6 pm to 11 pm (5 days a week and Rotational off). 1 Month work from Office Complusry
- Minimum qualification of 10 + . Any graduate/ PG is also eligible to apply. . Good and functioning laptop with an i3 processor or above.
- Location – Required Bangalore candidates
Job description
LiciousĀ is a Bangaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta. It is now India’s most successful D2C food tech brand. Think you have what it takes to be theĀ magic ingredientĀ in the recipe that is Licious?
About the Role:
We are looking for Customer Happyness Ambassadors who will solve customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. This is a part time role and an opportunity to work from the comfort of your home.
Have you got an appetite for awesome?
In this role, you will be expected to:
- Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
- Customers’ first point to contact with a view of customer loyalty and the highest customer retention
- Follow communication scripts when handling different topics
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
- Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
- Handle all types of queries from customers with confidence and keep records of all the conversations.
- Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation
- Educate and empower our customers and provide better support through Licious
- Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback
- Provide solutions and guide the customer through to resolution
- Escalate critical support issues to the appropriate channel
- Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
- Ensure customers have a pleasant experience with customer service even when they face problems with the product
We hope that you.. have a
Minimum qualification of 10 + 2.
Any graduate/ PG is also eligible to apply.
Good and functioning laptop with an i3 processor or above.
Shift timings: 8 am to 2 pm or 6 pm to 11 pm (5 days a week and Rotational off)
1 Month work from Office Complusry.
Returning mothers and students are welcome to apply.
Please share your profiles with Uzmanabeen@licious.com
Location – Required Bangalore candidates