Job Role: Call Canter Specialist
Location: Work From Home
Pan India Job
About the job
Your job in brief:
As a Call Center Specialist, you’ll have the chance to transform challenging experiences into meaningful and rewarding interactions.
What you’ll do:
- Handle inbound, and outbound calls, and chats.
- Present the company services in a structured and professional manner, while also thinking out of the box to address unique scenarios.
- Investigate customer concerns and complaints, and provide effective solutions to resolve them
- Track customer feedback and comments to generate new ideas for the marketing and development team
- Process customer payments and adjustments to maintain financial accounts
What you’ll bring along:
- Excellent command of spoken and written English
- Outstanding communication and persuasion skills
- Ability to handle a high volume of calls and chats while maintaining quality and efficiency
- Flexibility to work in shifts, including weekends and holidays
- Familiarity with CRM and helpdesk software, such as Ziwo, is a plus
What you’ll gain:
- Learning opportunities and working with state-of-the-art software
- Friendly environment, intelligent colleagues, and inspiring mentors
- Company culture of constant experimentation, strong bias for moving fast, and obsession for mapping every detail
- We pay for performance and rapidly promote superior ability. We also un-hire mediocre performers decisively