Customer Support Executive
Salary- 25000/month
Pan India job
About the job
Job Description:
At MyOperator, we count on our customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer support representative to join our team, managing inbound and outbound phone calls, email & chat requests, with a friendly, helpful approach.
The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.
Key responsibility area:
- Build expert and dynamic knowledge of company products and services
- Research information using available resources to satisfy customer inquiries
- Ensure high FCR% for Chat & Calls
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
- Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible
- Maintain daily recordings, and log and document issues and resolutions in an electronic database for Account Managers to review & action
Requirements:
- Graduate in any discipline
- Proven experience in a call center customer support/service environment (Tech Support Environment Preferred)
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactfully
- Ability to multitask, manage time, and prioritize
- Able to work individually and as a team
- 6 Day Working with 1 Rotational Week off, also, may need to work during holidays.
Benefits:
- 100% Remote working
- Attractive incentives
- Paid time off