Profile- Customer Care Executive

Salary: 18k to 22k

Pan India Location

About Us

For more than 25 years we’ve held an organization-wide conviction, that it’s our job to be the front line promoting and protecting your brand. Some of the world’s most prominent industry leaders, from telecommunication giants to technology power houses entrust STARTEK to uphold their reputations and to safe-guard their hard-won customers. We work around the clock, around the world, and with great determination to ensure every customer interaction is one that authentically matters. It’s on this front line, in the moments of direct, person-to-person engagement, where the battle for customer loyalty lives or dies, and why we take our responsibility so seriously. Every one of our centers has a program dedicated to improving and supporting the communities they are a part of through direct involvement and volunteerism. While we know paying it forward feels great, it also just makes good business sense. We’ve seen first hand what third party studies reinforce all the time — that engaged employees who have a sense of belonging, also have less absenteeism, lower turnover and are more profitable. In addition to taking care of the communities our sites are in, STARTEK prides itself in taking care of one another during times of hardship as well. In 2014, STARTEK launched WIN (Warriors In Need), a foundation intended to provide basic necessities and temporary relief to any STARTEK employee as result of disaster or extraordinary life events. The program was conceived by employees, for employees, and is primarily funded by STARTEK employee contributions to help one another in times of great need. The program is in its infancy, but has already proven to be an essential resource for facing a critical crisis.

Job description

Role & responsibilities

Needs to handle Queries and Complaints of the Customer very tactfully, provide excellent customer experience at every interaction and ensuring end to end by taking complete ownership for the Customer.

Preferred candidate profile

• Candidate should possess excellent communication skills in English written and oral.
• Good customer service skills and should display good analytical ability.
• Any Graduate/Under Graduate can apply.
• Prior experience in the BPO voice process shall be preferred and freshers can also apply.
• Should be able to create work from home like environment at home.
• Willing to work in 24/7 environment
• Should have own Laptop/Desktop with Good Internet connectivity for working from home.

WhatsApp your CV at 7782922762 or you can email CVs Preeti.Rai@startek.com