Profile: Help Desk Associate / Senior Representative
Salary : 2-3 Lacs P.A.
Location: Work From Home
Education: Any Graduate
Pan India Location
Job highlights…
- Rotational shift and Rotational Week off).
- Decide and just Do. – ITIL Foundation certified
- International Technical Support Experience is Preferred.
Job description…
Job description
“NTT DATA- Hiring Part Timers for Helpdesk/ Service Desk Associate – Looking for Immediate Joiners “
Role & responsibilities
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, Update and Escalate Support issues to the next level on time.
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration, and maintenance.
- Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team.
- Seek, Suggest, Evaluate, and implement process and Technology improvements.
- Willing to learn & grow in other IT Business areas
- 5 days working a week with 5 hours a day. ( Rotational shift and Rotational Week off)
requirements for this role include:
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player
- Great communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team
- IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
- International Technical Support Experience is Preferred
In addition, preferable skills and behaviors include:
- Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc.
- Knowledge of Desktop Support
- Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications
like MS Visio MS Excel & MS Power point etc.
Preferences: – Optional (nice-to-haves)
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do
– ITIL foundation certified.
Perks and benefits
* Health Insurance Covered up to 5 Lakh
 Remote
* Time – Off Benefits
* Wellness Benefits
Education