Job Role:-
Customer Experience Representative (Remote)
Location:-
Work From Home
Employment type:-
Full-time Job
Pan India Job
About the job
Nuclei is a fintech SaaS startup working already with over 18+ large enterprise clients across Asia in just a span of over 6 years.
Why are we building Nuclei?
Before we started Nuclei, we listed down a few guiding principles. These were essentially our learning from the previous startups/companies:
- Think big, think global, and not limit ourselves only to India.
- Build a company. We wanted to be sustainable from day 1 and build a profitable business. This does not mean that we compromise on growth, but we most definitely avoid unsustainable growth.
- Build for the long term, not flip it in a few years.
- And most importantly, we wanted to change the perception about India, from being a back-office/outsourcing destination to a product destination. All the above points came together to form Nuclei’s vision – “To build a well-respected global product company. “At Nuclei, we are building innovative products that enable enterprises to increase customer engagement & build deeper relationships while transforming into a “Super-app”.
Nuclei are currently undergoing expansion across APAC, MEA & Europe
Please note: This is a remote job
We are looking for an enthusiastic and dedicated customer experience specialist with 0 – 2 years of experience to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.
What will you do:
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with Developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via email.
- Analyzed customer feedback on product ranges and new releases, as well as prepared reports.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.
- Work might not only be limited to the above-mentioned tasks.
Nuclei have been widely recognized by the industry to date, we have been:
- Mastercard Startpath finalists; official global partner with Mastercard
- Part of Microsoft for Startups; official Microsoft Azure global Partner
- Selected in Visa Fintech Partner Connect Program for the CEMEA region
- Finalists in the Qatar Fintech Hub Accelerator Programme
- Tech30 Startup of the Year by Yourstory
- Nominated for Bootstrapped Startup of the Year by SaaSBoomi
- Featured in leading publications including BloombergQuint, Yourstory, The Morning Context, Finextra, The Fintech Times, Gulf Times, etc.
Our Culture and policies we believe in and live by at Nuclei
- Profitable company with a team-first culture
- Everyone is encouraged to make decisions and lead. Complete freedom with responsibility.
- Work from anywhere – Goa or Bali or Ladakh – Permanently remote
- Unlimited leaves – There is no leave policy at Nuclei.
- 5 days working. Friday 2nd halves are focused on learning and development
- Apart from work, we have book clubs, hackathons, chess clubs, expert talks, etc. We want to explore opportunities to evolve as individuals and as a team.