Job Role:-
Collection Executive
Location:-
Work From Home
Employment type:-
Full-time Job
Pan India Job
Job highlights
- Graduate with good communication skills, open to shifts
- Review and monitor accounts, make collection calls, ensure timely payments, and provide customer service
Job description
Hi Connections,
Hiring a Collections Specialist
Work From Home
Exp: 0 – 8 Yrs
Key Skill: Collections, Good Communication, International Voice Process,
Mandatory Skill: Good Communication, Graduate, Open to shifts
Freshers can also apply
1. Review open accounts from the daily Ageing report
2. Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments, and customer reconciliations
3. Collect customer payments under the payment due date and timely follow up on payment arrangements
4. Monitor customer payment activity to ensure receivables are collected promptly
5.Ensure timely escalation in case of non-payment or no response
6. Provide customer service with regards to sending statements, processing customer refunds, processing account adjustments and resolving client-billing problems,s a ,nd applying good customer service promptly
7. Identify issues contributing to account delinquency and discuss them with customers, and escalate withthe client
8. Assists with the cleanup of UC’s (unapplied credits), short-paid invoices
9. Send a Dunning letter to customers to make the payment of delinquent accounts
10. Communicate & follow up with the Sales/Operations department regarding customer accounts on a timely basis
11. Update Daily/Weekly trackers and perform self-quality check
12 .Adherence to Control and Compliance
13. Act as a liaison between Customer, Sales, Billing, and various internal departments to ensure smooth flow of transactions and resolution of issu,es if any
14. Follow and update the Standard Operating Procedure (SOP)
15. Active participation in Learning & Development
16. Involved in Process Improvements and their implementation
17. Comply with all Internal and External Service Level Agreements & Key Performance Index requirements
18. Interact and coordinate with the support functions teams
19. Preparing questionnaires along with the training team for the Internal Assessment
20. Adherence to Control and Compliance, and collate related documents towards external/internal audit
21. Acting as a backup to the Team lead as and when required
Interested, Kindly Ping / Call @ 9791385843
Kindly drop your Resume @ Abinaya.Manoharan@Sutherlandglobal.com