- Profile: Client Services Associate
- 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 1- 4 Yrs
- 𝐖𝐨𝐫𝐤 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧 : Remote
- Notice Period: (Immediate – 15 Days)
𝙒𝙝𝙖𝙩 𝙮𝙤𝙪’𝙡𝙡 𝙣𝙚𝙚𝙙:
- Bachelor’s degree.
- Proficient in English language.
- Strong verbal and written communication.
- Prior work experience in backend/business operations.
- Preferred: Experience working across multiple time zones.
- Ability to work with cross functional teams.
- Ability to use problem-solving skills to highlight urgent issues, when needed.
The role of Research Engagement Services will encompass below responsibilities:
- Monitoring assigned email boxes and promptly processing emails into the CRM database during
working hours.
• Creating Service Requests (SRs) in CRM system against daily requests received (within 1 hour of submission).
• Timely completion of back-credit requests in the CRM system within 24 hours of receipt, when needed.
- Monitoring the Research Interview (RI) email box and promptly processing emails during working hours.
• Logging an average of 300 emails daily.
• Keep the volume of assigned email boxes below 15 unread emails.
• Actively monitoring the queue path and promptly routing requests during shifts.
• Acting swiftly when a received email requires action whether it’s taking the action or contacting a RES specialist to action.
• Provide training and shadowing for new associates in this role.
**𝐎𝐍𝐋𝐘 𝐑𝐄𝐋𝐄𝐕𝐀𝐍𝐓/𝐒𝐇𝐎𝐑𝐓𝐋𝐈𝐒𝐓𝐄𝐃 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐖𝐈𝐋𝐋 𝐁𝐄 𝐂𝐎𝐍𝐓𝐀𝐂𝐓𝐄𝐃**
Interested candidates can also share their updated resumes at anjali.arya@excelgens.com with the below-mentioned details:-
- Full Name:
- Total Experience :
- CCTC:
- ECTC:
- Notice Period:
- Current Location:
- Current Job (Permanent/Contract):
- Holding Offer: