Profile: Customer Service Representative
Pan India: Remote Job
About the job
Responsibilities
- Handle requests through tickets and other online tools for customers in English and other languages.
- Provide accurate, valid, and comprehensive information by using the right customer service methods/tools.
- Provide proper solutions to customer issues within reasonable time limits.
- Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues.
- Follow communication procedures, guidelines, and policies.
- Ensure customer satisfaction and provide professional customer support.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Follow the shift arrangement based on the team’s needs.
Requirements
- At least 1 year’s customer support working experience;
- With good crypto industry knowledge or work experience
- Bachelor’s degree or above;
- Communicate commercially in spoken and written English professionally is a must and bilingual language skills are a plus;
- Kindly personality and warm-hearted and detail orientation with Customer Obsession;
- Could handle multiple tasks in high-pressure work status and keep a professional attitude and strong teamwork spirit would be a plus;
- Be able to support the night shift;
- Positive about and interested in the crypto industry;
- While applying for this role, please attach your updated resume.
- Base location is not limited to around the world.
