Profile- Application Support Engineer

Pan India – Remote job

About the job

• Provide support in tuning applications and infrastructure
• Design, develop, test, and implement new configurations, architectures, and standards
• Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
• Assist customers and internal teams to automate processes and incorporate devops methodologies
• Provide leadership and guidance when customer application-level downtime issues arise and provide RCA support as requested.
• Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email

Key Performance Indicators

• Customer/Internal Feedback (delivered via Unsat Ratings and/or email & phone)
• Stability and performance of customer applications, as relates to customer uptime, using internal monitoring tools
• Customer retention and growth as a result of consistently delivering high levels of service & support around customer application stability

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.