Job Role:- Support Specialist (FinCrime Analyst)
Location:- Work From Home
Pan India Job
About the job
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we’ve been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we’re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. These special agents work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology, we aim to prevent financial crime in a way the financial world hasn’t seen so far.
We’re looking for a FinCrime Analyst to join our Cybersecurity team. You’ll be in charge of getting to the bottom of customer issues, working closely with other colleagues to investigate fraud cases, and always delivering an outstanding customer experience.
We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.
What You’ll Be Doing
- Detecting and reporting suspicious activity, including the predicate offenses to money laundering and terrorist financing
- Identifying and analyzing alerts generated by the monitoring system to identify potentially suspicious activity
- Escalating any red flags and potential risks to the Escalations team
- Driving various projects to improve processes and procedures
- Assessing cases of account takeover, authorized push payment, and first-party fraud or mules
- Contacting external partners to try and recover victims’ funds
- Deciding on the refund eligibility for each customer
- Handling sensitive or confidential information
What You’ll Need
- Fluency in English (C1 level or higher)
- Excellent communication skills
- The ability to work together with multiple compliance teams
- The ability to multitask and prioritize
- The ability to work well under pressure and within tight time frames
- Critical and innovative thinking skills
- A willingness to work different shifts
Nice to have
- Fluency in other languages
- Experience in banking within a risk or AML/KYC function
Building a global financial super app isn’t enough. Our Revolution is a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our <a class=”postings-link” href=”https://www.revolut.com/legal/data-privacy-for-candidates“>Data Privacy Statement for Candidates for details on our data handling practices during your application.