Profile – Quality Analyst (Assurance)
Pan India- Remote job
About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 30+ million customers get more from their money. And we’re not done yet.
As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 6000+ people working around the world, from our great offices or remotely, on our mission. And we’re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
The rapidly-expanding Quality Assurance Department plays a crucial role in Revolut’s development as we grow into a major international business. Our goal is to ensure that our Customer Support teams are operating at their best quality performance 🚀
Quality Assurance will enable you to play a big part in Revolut’s drive by working closely with all Customer Support departments, supporting analysts and their Line Managers. You will be an expert in multiple workflows, gain new skills, and keep developing your professional career 💫
We’re looking a Quality Assurance Analyst who will join as part of the newly established division within the Quality Assurance structure. We’ve hired some of the most self-driven individuals that the world has to offer and we’re keen to showcase their talent to the world. That’s where you come in. Our team is detail-oriented, technical, and we love to get down into the nitty-gritty of our processes to deliver the best possible results.
Up for the challenge? Let’s get in touch 👇
What You’ll Be Doing
- Completing monthly Quality Assurance (QA) activities by focusing on identifying successes and failures in the work performed by Quality Control
- Highlighting and reporting any issues to Quality Assurance Team Lead/ Quality Assurance Head
- Providing feedback to the Quality Control analysts and identifying root cause analysis of potential misalignment
- Supporting Quality Control in achieving deliverables through knowledge sharing
- Delivering quality refresher sessions to individuals who are struggling with the quality performance
- Engaging in risk-oriented reviews focusing on issues identification together with active facilitation for resolution
- Coaching new joiners to learn all procedures across the support department
- Collaborating with other teams across different locations
What You’ll Need
- Proficient English language skills
- Previous experience within Quality Support
- A proven track record of positive evaluations
- Strong attention to detail and analytical skills
- Practical knowledge of Google Sheets, Forms, and Slides
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates: https://www.revolut.com/legal/data-privacy-for-candidates for details on our data handling practices during your application.