Profile: Support Analyst
Pan India: Work from home job
About the job
As a Member Of The ShipBob Team, You Will Benefit From An Environment Where Everything Is Achievable. We Aim To Be a Place Where You Can
- Write Your Career Story . Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
- Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
- Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.
Title: Support Analyst, Control Tower
Location: Remote in India
- Work with fulfillment center leadership to ensure daily goals are achieved by monitoring progress and alerting teams of needed actions or changes.
- Collaborate with our merchant care and success teams to ensure all operational questions or concerns are addressed and we resolve any client questions in a timely manner.
- Break down metrics to identify trends within the fulfillment centers.
- Run end of day calls to discuss necessary changes in operational processes.
- Use SQL to locate and investigate data to answer pressing operational questions. (Not required)
- Create new dashboards and tools to monitor important operational metrics.
- Research current processes to identify opportunities for efficiency gains.
- Additional duties and responsibilities as necessary.
What You’ll Bring To The Table
- 1-2 years experience with e-commerce fulfillment is a plus.
- Knowledge of SQL, Excel and Tableau is a plus. (not required)
- Detail oriented problem solver with a focus on results.
- Solid ability to work with different stakeholders to move projects forward.
- Hard working with a focus on learning and passionate about helping small businesses compete online.
- Complex problem solver with demonstrated abilities to find out of box solutions.
- Initiative to push actions where needed.
- Ability to work in difficult situations and keep calm.
Reports to: Assistant Manager, Control Tower
Perks & Benefits
- Medical & Accidental Insurance
- All Purpose Leave (casual & sick time): 12 days
- Earned Leave: 15 days
- Public Holiday: 12 days
- Generous Maternity & Paternity Leave
- Quarterly Wellness Day
- Employee Assistance Program
- Work From Home Allowance
- Referral Bonus Program
- Fun Culture >>> Check us out on Instagram (@lifeatshipbob)