Profile: Support Associate
Pan India:Remote job
Free Laptop+wifi+Many benefits
About the job
We Aim To Be a Place Where You CanAs a member of the ShipBob Team, you will benefit from an environment where everything is achievable.
- Write Your Career Story . Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
- Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
- Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.
Title: Support Associate
Location: Remote in India
Shifts: Rotational
Role Description
We are looking for an energetic associate to help us continue to support our Control Tower (CT) team. Our fulfillment centers process thousands of orders a day for thousands of small to medium sized e-commerce merchants. During their day-to-day operations, they encounter challenges and need assistance on an immediate basis.
- You will be supporting the CT Support Analysts/ Vertical Leads with standard work listed below and outlined by clear SOPs in multiple areas as well as projects delegated by your direct manager.
- You will have the opportunity to learn about different areas of our operations, verticals and develop professional skills.
What You’ll Do
- Processing/ tracking of control tower support tickets, escalating tickets as needed to ensure timely follow-ups, quality and accurate resolutions.
- Supporting the ops team on standard work outlined in confluence tasks utilizing multiple platforms of communications including Slack for direct and urgent messaging and Jira ticketing system for non urgent communication.
- Follow-up with our fulfillment centers to ensure outbound packages/ Inbound statuses, B2B statuses are within SLA.
- Follow up and complete supply chain operations tickets on a daily basis as laid out in the SCO ticket SOP. This helps support questions from our merchant-facing teams.
- Helping our merchants by solving issues where orders are delayed, and purchasing shipping labels/correcting label generation.
- Additional duties and responsibilities as necessary.
What You’ll Bring To The Table
- 1-3 years’ experience working in a similar role.
- Excellent communication, verbal and written.
- Solid attention to detail.
- Fun to work with. Share your personal interests with the rest of the team.
- Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
- Proactive work-ethic, and positive attitude.
- Flexible hours, with an ideal shift from 2-11 PM CST.
- Willingness to learn something new everyday.
Reports to: Shift Manager
Perks & Benefits
- Medical, Term & Accidental Insurance
- All Purpose Leave (casual & sick time): 12 days
- Earned Leave: 15 days
- Public Holiday: 12 days
- Generous Maternity & Paternity Leave
- Quarterly Wellness Day
- Work From Home Allowance
- Referral Bonus Program
- Fun Culture >>> Check us out on Instagram (@lifeatshipbob)