Carrier Claim Specialist
Remote job- Pan India
About the job
As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:
- Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
- Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
- Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.
Title: Carrier Claim Specialist
Location: Remote – India
Role Description:
The Carrier Claims Specialist will work as part of the Merchant Care Team. As the Carrier Claims Specialist, you will be responsible for investigating and resolving carrier claims. This role requires working with our partner carriers, including but not limited to FedEx, UPS, USPS, DHL, and OSM to settle claims by understanding carrier claims processes, carrier contact information, and updating the necessary claims data and tracking for timely resolution.
What you’ll do:
- Investigate data and relevant information to consider a claim’s validity and eligibility.
- Enter and track claims within a claims software system.
- Collaborate cross-functionally with Merchant Care teams when more information or data may be needed from our merchants to file completed claims.
- Escalate and collaborate with the Claims Lead.
- Ensure timely and constant follow up with partner carriers on all open claims through to completion and final determination.
- Manage all updates for each claim in our claims system, following all documented SOPs to ensure accuracy.
- Provide timely claims resolutions and process internal payment requests.
- Collaborate closely with internal teams to improve efficiencies and further automation.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- 1-2 years experience in claims management, preferably a logistics background.
- Excellent organizational skills.
- Experience with Salesforce.
- Ability to evaluate and understand standard operating procedures and effectively apply to claim handling.
- Solid English communication skills, both written and verbal to communicate clearly and effectively.
- Demonstrated problem solving skills with a passion for investigation, follow up and documentation.
- Motivated problem solver.
- Experience in a KPI driven organization, in a fast paced, high volume role.
Reports to: Team Lead, Merchant Care
Perks & Benefits:
- Medical & Accidental Insurance
- All Purpose Leave (casual & sick time): 12 days
- Earned Leave: 15 days
- Public Holiday: 12 days
- Generous Maternity & Paternity Leave
- Quarterly Wellness Day
- Employee Assistance Program
- Work From Home Allowance
- Referral Bonus Program
- Fun Culture >>> Check us out on Instagram (@lifeatshipbob)