Profile: Operations Executive (Remote)
Pan India: Work from home job
About the job
At Smallcase, our mission is to change how India invests. We develop delightful, simple & transparent investment products and experiences for individuals to invest in stocks & ETFs. Over 3 million investors use our apps and products on a monthly basis.
In the last 5 years, we have orchestrated a fast-growing ecosystem of 300+ large, fast-growing and ambitious brands in the capital markets ecosystem by building a unique technology platform & API layer. We are a young, innovative team of 350+ headquartered in Bangalore, yet operate in a remote-first way. Smallcase is backed by world-class investors, including funds like Sequoia Capital, Blume Ventures, Faering Capital, Premji Invest, institutions like Amazon, HDFC Bank and notable individuals including Hemendra Kothari (DSP), Nithin Kamath (Zerodha), Kunal Shah (CRED), Tanmay Bhat
About The Role
We are seeking a motivated and detail-oriented individual to join our team, providing an excellent opportunity for an entry-level student to gain hands-on experience in the fintech industry. As an Operations Executive, you will contribute to the efficient functioning of our operations, ensuring seamless processes and customer satisfaction.
Responsibilities:
- Collaborate with the internal (product, technology, customer support) teams and external stakeholders to solve any blockers
- Maintain daily/weekly trackers and reports to capture on-ground activities, track performance metrics and provide visibility to relevant stakeholders
- Prepare and maintain documentation for operational procedures, ensuring that processes are well-documented and easily accessible to team members
- Identify bottlenecks and process improvements and find solutions to them
- Contribute to product development by providing insights based on day-to-day operations/processes
Qualification:
- Fresher with an eagerness to learn and stay updated on operational practices
- Proficiency in using MS Office applications, particularly Excel, for data analysis and reporting
- Excellent verbal and written communication skills
- Comfortable working with multiple stakeholders and teams to drive the desired level of performance
Skill required:
- Self-disciplined, diligent, proactive and detail-oriented
- Time management skills and a strong sense of ownership to generate high-quality outputs
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
- Eagerness to learn about the company’s products and their capabilities.
- Equally comfortable with long-term planning and day-to-day progress tracking and execution
- Can demonstrate the ability to analyze problems logically
- Excellent verbal and written communication skills
Culture at small case
We are not just building a business – we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 6 years – our team, products, and platforms have grown – and so have our ambitions.
Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of their best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment, and that reflects in one of the highest employee NPS scores in the industry.