Job Role: Customer Support Specialist
Location: Work From Home
Pan India Job
About the job
Responsibilities
- Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction.
- Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points.
- Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement.
- Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience.
- User Journey Review: Proactively review the user journey to identify and address areas for improvement.
- Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience.
- Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier.
Desired Skills and Experience
Excellent communication skills, problem-solving abilities, Empathy towards customers, Patience in dealing with difficult situations, Technical troubleshooting skills, Ability to work under pressure, Attention to detail, Knowledge of product/service offerings