Springworks Work from home jobs | Document Verification role
Profile: Customer Success Associate
Pan India: Remote Job
About the job
At Springworks, we’re on a mission to revolutionize the world of People Operations. With our innovative tools and products, we’ve already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years.
But what sets us apart? Let us introduce you to our exciting product stack:
Albus: AI-powered workplace search and knowledge bot for companies
Join us at Springworks and be part of the remote work revolution. Get ready to work, play, and thrive in an environment that’s anything but ordinary!
Role Overview
As a Customer Success Associate you will work with our Operations team to leverage our data to drive conversion improvements and provide key data-driven insights. We are looking for enthusiaticand goal oriented candidates who are looking to drive a tonne of impact in early-stage start-ups and are excited about seeing their insights translate into actions quickly!
Responsibilities
Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period
Provide product training to enable the customers to realize the potential
Identify product usage gaps and provide actionable solutions to the clients
Build value-based relationships with clients and create winners
Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI & drive desired customer outcomes through a consultative approach
Identify opportunities of upselling and cross-selling along with the Account Managers
Identify appropriate business use cases where it can be deployed
Identify the root cause through deep analysis of data to reach a point where actionable solutions can be designed
Define, track, measure and report key metrics that need to be monitored to improve Partner’s conversion rates
Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
Devise mechanisms for control, performance monitoring, and reporting to internal stakeholders
Working cross-functionally with business teams to ensure development and implementation of programs as per timelines.
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Requirements
1 to 3 years of work experience in a Customer Success role (preferably in a B2B SaaS or Tech Product based company)
A highly organized & responsive person who can multi-task with efficiency
Experience in defining requirements and using data and metrics to draw business insights
Exemplary written and verbal communication skills to work along with Global Customers
Has an exceptional ability to communicate and foster positive business relationships
Deep understanding of customers’ concerns and thoughts regarding the use of products
Displays a true passion for customers and for Customer Success
Knowledge of product integrations, API documents would be appreciated