Profile: Product Operations Associate
Pan India: Work from home job
About the job
The team you would join:
The Global Analytics and Technology function at Sun King helps us build technology enabled solutions based on data driven insights. We have a team of data scientists, data engineers, analysts, technical architects, android developers, web designers, backend engineers, product managers and UI/UX developers working on developing cutting edge solutions for the underserved billions to solve our business problems (Example: last mile delivery, credit underwriting, credit risk management, distribution channel digitization, churn management etc.)
About the role:
Product Operations Associate is a part of the Digitization & Automation team and works closely with the in house tech team and other business stakeholders to help Sun King design, develop and implement intelligent, tech-enabled solutions to help solve a large variety of our business problems. This position reports to the Product Manager.
What you would be expected to do:
- Oversee Product Functionality: Ensure seamless day-to-day operations of current products by managing configurations and expertly addressing change requests.
- Shape Product Development: Create comprehensive documentation, including use cases, flowcharts, mock screens, and PRDs, to guide development based on business, user, functional, non-functional, and system requirements.
- Manage Product Rollouts: Orchestrate the launch of new products, features, and automations while effectively resolving stakeholder queries and issues.
- Resolve Technical tasks: Proactively monitor technical issues raised by the field team, raise tickets for identified bugs, and partner with internal teams for swift resolution.
- Drive Efficiency: Streamline business processes through automation using tools like Zapier, Google Scripts, and other innovative solutions.
- Partner across teams: Partner effectively with cross-functional groups and provide valuable assist to the product manager throughout the entire product lifecycle, from design to development to launch.
- Ensure Quality Standards: Conduct rigorous testing of applications, solutions, and web panels at various stages of the lifecycle to ensure exceptional quality.
You might be a strong candidate if you have/are:
- 1+ year of experience in the product management domain.
- Excellent communication and project management skills.
- Decent hands-on Excel and SQL experience.
- A critical thinker, extremely detail oriented and have a deep sense of ownership with accountability.
- Ability to quickly adapt and resolve conflicts in a multi stakeholder scenario.
We place great importance on sustaining a diverse, inclusive work environment:
We believe that diversity (of race, gender, sexual orientation, religion, ethnicity, national origin, personality type, perspective, and all the other fascinating characteristics that make us different) enriches innovation and our competitiveness in the market. We strive to ensure diverse perspectives inform critical decisions, and we actively work towards ensuring all Sun King employees feel like they belong. We also know that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes individuals based on experiences and demonstrated job performance, regardless of race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, disability, or any other protected characteristic as established by law.