Job Role: International Collections
Location: Work From Home
Pan India Job
About the job
Bachelor’s degree with 1-4 years of experience in AR International Collections or International Voice process
Understanding of Accounts Receivables process
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
Maintain detailed post correspondence updates on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
Monitor high-risk accounts and ensure timely escalation of challenges to management
Continually look at ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet the monthly productivity goals
Reconcile complex accounts and have excellent attention to detail
Prepare a daily aging report
Strategize the portfolio
Fix the root cause and collect
Work with internal and external stakeholders for better resolution
Provide visibility to the leadership
WORK FROM HOME (Candidate should be based in Tamil Nadu, Kochi, Bangalore, Hyderabad, Bhopal, or Mumbai only). Should be ready to relocate to Chennai when there is a business requirement.
Candidate Must have Very Good Communication Skills in English.
UK Shifts
Interested candidates need to send their updated resume to:
Tournika.K@sutherlandglobal.com