SUTHERLAND WORK FORM HOME JOB

 

 

 

Job Role: Customer Support

Location: Work From Home

Pan India Job

 

 

Associate-CS Phone

 

Contract Type: Permanent WAH

Location: Chennai, TN, India – //TN

Job ID: REF24049S

 

Company Description:

 

Sutherland is seeking an attentive and goal-oriented person to join us as a back-office analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

 

 

Job Description:

 

Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department.

• Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.

• Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems.

• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resources. Follows up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.

• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.

• Updates customer information and ensures accurate entry of contact information.

• Meets standards of the job, such as quality standards, adherence to schedule, and average handle time.

• May provide guidance and/or mentoring to less experienced Customer Service Associates – Consumers.

• Other related duties assigned as needed.

 

 

Qualifications:

 

10+2  / Degree/ 3 yrs Diploma

 

Additional Information:

 

All your information will be kept confidential according to EEO guidelines.

 

 

 

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