Categories: Uncategorized

SUTHERLAND WORK FROM HOME JOB

Job Role: Associate /Senior Associate

Location: Work From Home

Pan India Location

Education

UG: B.Com in Any Specialization

Job highlights

Freshers can also apply !!
Acting as a backup to the Team lead as and when required. Good Communication
Provide customer service with regards to sending statements, processing customer refunds, processing account adjustments and resolving client-billing problems, and applying good customer service on time

Job description

Hi,

Hiring Associate !!

Freshers can also apply !!

Exp: 0 – 5 year

Needed:

1. Review open accounts from the daily Ageing report

2. Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations

3. Collect customer payments by payment due date and timely follow-up on payment arrangements

4. Monitor customer payment activity to ensure receivables are collected on time

5. Ensure timely escalation in case of non-payment or no response

6. Provide customer service with regards to sending statements, processing customer refunds, processing account adjustments and resolving client-billing problems, and applying good customer service in a timely manner

7. Identify issues attributing to account delinquency discuss them with customers and escalate with the client

8. Assists with the cleanup of UC’s (unapplied credits), short paid invoices

9. Send Dunning letter to customers to make the payment of delinquent accounts

10. Communicate & follow up with the Sales/Operations department regarding customer accounts on a timely basis

11. Update Daily/Weekly trackers and perform self-quality check

12. Adherence to Control and Compliance

13. Act as a liaison between Customer, Sales, Billing, and various internal departments to ensure a smooth flow of transactions and resolution of issues if any

14. Follow and update the Standard Operating Procedure (SOP)

15. Active participation in Learning & Developments

16. Involve in Process Improvements and its implementation

17. Comply with all Internal and External Service Level Agreements & Key Performance Index requirements

18. Interact and Coordinate with the support functions teams

19. Preparing questionnaires along with the training team for Internal Assessment

20. Adherence to Control and Compliance and collating related documents towards external/internal audit

21. Acting as a backup to the Team lead as and when required

Good Communication

Kindly send your resume @ abinaya.manoharan@cielhr.in | Ping / call @ 9791385843**