Profile: Customer Support Specialist
Pan India: Work from home job
12th Pass Freshers eligible
Company Description
Talentsir is a recruitment firm that connects top-tier candidates with thousands of career-defining opportunities. Our expansive network ensures that your ambitions find the perfect match. We believe in building careers and employ cutting-edge strategies and insights to bring together the brightest minds and the most promising positions. With a commitment to excellence, diversity, and innovation, we’ve become a trusted partner for both job seekers and organizations looking to shape the future.
Role Description
This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for interacting with our clients, resolving issues and client complaints, and ensuring client satisfaction. The role will also require coordinating with cross-functional teams and performing technical support tasks as needed.
Qualifications
- Strong Customer Support skills with a focus on Customer Satisfaction
- Excellent Interpersonal Skills and ability to build rapport with clients
- Ability to troubleshoot and provide Technical Support through various channels
- Analytical Skills to identify patterns, trends, and root causes of customer problems
- Experience with CRM tools and ticket management systems
- Strong written and verbal communication skills
- Ability to work effectively in a remote team environment
- Experience in staffing, recruiting or HR is a plus