Operations Associate
Remote- must be based in India
Flexible hours
Salary: 100000+ INR per month
Temporary assignment: 6-months and could possibly extend
Our client is in the educational technology industry and they are looking for an Operations Specialist to join their Services team. As an Operations Associate, you will be a part of a newly formed team responsible for executing on key operational workflows for the company. You will be responsible for managing and scaling escalated ticket workflows, operational tasks, and data analysis requests. This team will be unique as it will touch all of our end users (partners, learners and clients) and will require a strong customer-centric approach to work in addition to keen critical thinking skills and process orientation.
Responsibilities:
- Develop, execute and scale technical workflows that enable smooth services operations, using a suite of internal tools, databases, platform expertise, and customer empathy.
- Work directly with our partners, learners and customers to provide platform education, understand their goals and find creative technical solutions. Interactions will be primarily by email, but the Operations Specialist should be comfortable with phone/video conference, too.
- Anticipating emerging crises and opportunities working on different projects and working on mitigating them
- Developing well-informed advice, strategies and ideas that are sensitive to the various needs of the multiple stakeholders and partners
- Build and maintain detailed, accurate documentation and resources for both internal and external reference
- Work with cross-functional stakeholders to develop creative technical solutions for our partners, learners and clients
Basic Qualifications:
- 2+ years experience in operations or support for a technology company or educational institution
- 2+ years of experience in customer service or account management
Preferred Qualifications:
- Background in leading and scaling technical workflows
- Skills in data pulling, analysis, and reporting including a demonstrated ability to navigate complex databases independently
- Basic knowledge of SQL and running queries to pull data
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.