Profile- Operations Executive
Pan India- Work from home job
About the job
About The Company
Founded in 2015 to address the unmet financing needs of SMEs, Validus is today the largest online
lending marketplace in Singapore with a growing presence in Indonesia, Vietnam, and Thailand. An award-winning Fintech, Validus uses data analytics and AI to provide growth financing to SMEs via funds from HNWIs and institutional investors. Backed by global VCs, our mission is to drive financial inclusion for SMEs through technology, data, and industry collaboration. As with the SMEs we serve, we may be small but together we are a mighty force! Our success is dependent on what each of us does, how we do it, and our belief that we can always do better. We’re building a strong team of passionate, capable individuals who are committed to making Validus the best online ending marketplace in the region. The Team The Operations team is responsible for the end-to-end fulfillment of our processes, ensuring that we deliver a seamless experience to all customers always thru all their interactions with us. This is a permanent position.
Job Responsibilities
● Participate in general operations processing functions, including client onboarding, account
servicing, document management, etc
● Experience in loan processing (including and not limited to loan application, disbursement, repayment, refund, credit admin, etc.) is an advantage
● Ensure timely and prompt processing as per committed SLA
● Ensure processes and controls adheres to guidelines (internal, regulatory, etc.)
● Ensure timely and effective escalation of potential issues and resolution
● Work closely with various internal and external stakeholders (Front Office, Compliance, Credit, etc.) to complete required processing and resolve issues arising
● Answer queries on operational processes
● Participate in process reviews (including mapping of processes) and system enhancements(requirements gathering, testing, etc.)
● Create and maintain operations procedures
Job Requirements
● Minimum Diploma holder
● 0-2 years of experience
● Remote work – Singapore time
● Back office
● Effective team player with good interpersonal and communication skills. Able to articulate your
thoughts clearly
● Results and service-oriented; able to work independently, sometimes under pressure
● Good analytical and organizational skills
● Have Advance Microsoft Excel/Google Sheets (including pivot tables, lookups, data tables)
● Proficiency in English language is a must.
● Able to work independently as well as being effective as a team player.