Profile: Customer Service Advisor – Voice Process
Salary: up to 3LPA
Pan India: Work from home job
Job description
- The candidate would be responsible for handling Voice queries for Newzeland consumer & Enterprise . customers.
- They would be required to perform Voice tasks to mitigate areas of customer dissatisfaction, process failure and Advisor failure by conducting full investigation.
- Make a positive impression with the customer through every interaction, contributing to positive NPS line with team and individual goals.
- Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets.
- Identify and communicate areas for improved efficiencies for customer service.
- Understand Vodafone’s vision and goals, demonstrate alignment to these in attaining the teams goals and in relationships with other people.
- Immediate joiners preferred.
- International BPO experienced candidates required.
Role:Â Customer Service Advisor – Normal Voice Process
Experience: 0 – 2 years experience in International Voice Process
Employment Type: Full Time, Permanent working from home
Shift: Newzeland Shift (from 3 or 3:30 AM IST)
India:
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and will be in touch!