Vodafone Work from home jobs

Profile- Order Management Specialist

Job highlights

  • Drive insights and innovation proactively and as requested. Desired:-. 1-3 years experience in SCM / Order management
  • Knowledge experience on any type of workflow tool,or ticketing tool

Job description

Role purpose:-

  • Working with business stakeholders, suppliers, manufacturers, and vendors all over the globe and ensuring Delivery SLA adherence.
  • Handle calls & emails; make proactive phone calls to customers as and when needed.
  • E2E Supply chain management, new orders, Provide Order status, handles order and service-related queries.
  • Help Desk Support
  • Basic troubleshooting, and resolving rickets. FCR.
  • Escalate the issues as appropriate to the relevant Stakeholder, Management.
  • Reporting, weekly reviews, and dashboards.

Key accountabilities (Role Description):-

  • Turnaround time of requests
  • Adherence to SLAs
  • Productivity/throughput
  • Quality of the delivered service
  • Update documentation for new processes and changes
  • Ensuring that SLAs are being adhered to.
  • Manage Escalation of requests to Managed Services in line with defined SLAs as appropriate
  • Working as part of the team to ensure the department offers World Class Customer Service at all times.
  • Resolve, troubleshoot, Order, ensure E2E Order management flow is being followed, Revert to customer order queries and timely notifications
  • Liaising with Account and service managers and respective stakeholders
  • Second and third-level resolver groups.
  • Liaise with operating company representatives to formulate standard solution deliveries
  • Liaise with Business stakeholders, manufacturers, partners, and other teams
  • Liaise with the IT community, technical experts, Implementation consultants, and onboarding teams
  • Works collaboratively with other team members to deliver tasks
  • Provides coaching and support to transfer technical & data knowledge
  • Proactively provide business benefits
  • Drive insights and innovation proactively and as requested

Desired:-

  • 1-3 years experience in SCM/Order management
  • L1, L2 Service Desk
  • Knowledge experience on any type of workflow tool, or ticketing tool.
  • Excellent communication skills
  • Familiarity with call logging systems
  • Comfortable working under pressure
  • Excellent problem-solving skills
  • Excellent ability to manage customer relationships, their expectations (and define acceptance criteria), and to understand requirements of business and customer to ensure they are translated into technical delivery
  • The ability to be an effective team player is essential
  • Understanding of Order management/SCM
  • Should be able to perform routine activities like – Accept Orders/Order Validation, Update order Library, Order fulfillment, , Delivery tracking, s, Customer notifications, Order Forecasting, Reporting, Stock Replenishment Accept Orders, Notify Customers, Reporting, Managing, raising, creating incidents, service requests, Add/Remove/Modify User, Add Users to Groups, Password Maintenance, Level 1, Liaising with other resolver groups, Triaging if necessary, Weekly Monthly Reporting

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