Profile: Talent Community Coordinator
Pan India: Work from home job
About the job
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Welocalize is on a mission to be the easiest company to work for. For the thousands of freelance translators and localization agencies who join and work with Welocalize each year, this experience starts with being onboarded. This role is about owning the onboarding funnel and ensuring that our workers have a great experience getting started with Welocalize.
Main Duties
- Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
- Support the onboarding of external workers (freelancers, agencies etc.) onto Welocalize platforms and client projects
- Optimize and balance the onboarding funnel for quality, speed, cost, data gathering and compliance
- Focus on building processes and automation to minimize manual intervention
- Act as the subject matter expert regarding onboarding, guiding the existing Community Experience team on how best to prioritize the workaround onboarding
- Be the point of escalation for technical issues and exceptions in onboarding processes
- Directly solve worker issues and answer their questions in support of their onboarding.
Requirements
- Education Level
- Bachelor’s degree (B. A.) from a college or university in a related field, or an equivalent combination of education and experience is preferable but not required.
Experience
- 1 to 3 years relevant experience in functional area – ideally in customer support or supporting a similar process
- Experience in a fast-paced, client-centric environment, ability to adapt to Business needs
- Team player with the ability to problem-solve and show initiative in a multicultural and multi-discipline global team
- Ability to stay organized and informed in such an environment
- Good English language communication skills, attention to detail, and self-driven in meeting tight deadlines are essential
- An objective, problem-solving mindset, mental flexibility and a “can do” attitude, having a solution-oriented approach to every challenge
- Taking the initiative to proactively assess and mitigate risks
- Ability to prioritize ongoing projects based on business needs and urgencies that can arise
- Fluency in written and verbal English
- Strong computer literacy, MS Office, e-mail, internet
- SQL/PowerBI or similar business data analysis tools are a great benefit
- Proven ability to learn new processes and tools
- Knowledge of the localization industry is desired but not mandatory.
Key Competencies Required For This Role
- Excellent Customer Service
- Technical or Analytical mindset
- Naturally inclined towards Quality in all areas of responsibility
- Persuasive Communicator with a focus on Building credibility-based Relationships
- Problem solver with a drive for Continuous Process Improvement
- Passionate about Learning.