White Force Group Work From Home Job

Exp – 1-2 years

CTC – 3.2 Lpa

candidates with chat & email experience

 

Key Responsibilities:

• Customer Interaction: Engage with customers through various channels (email, chat)

to understand their concerns and provide timely assistance.

• Issue Resolution: Troubleshoot and resolve basic technical issues or guide customers through the

necessary steps to solve their problems.

• Escalation Management: Identify and escalate more complex issues to the appropriate support

level, ensuring a seamless customer experience.

• Documentation: Accurately document customer interactions, issues, and resolutions in the CRM

system to maintain comprehensive support records.

• Feedback Loop: Provide feedback to the product and development teams regarding common

customer issues or suggestions for product improvements.

• Knowledge Sharing: Contribute to the internal knowledge base by creating and updating support

articles, FAQs, and other customer-facing documentation.

• Quality Assurance: Ensure high standards of customer service by adhering to company policies,

procedures, and best practices.

• Continuous Improvement: Participate in ongoing training to stay up-to-date with product

knowledge, company updates, and industry best practices.

 

9329931736

kirti.soni@white-force.in