Customer Onboarding Intern
Pan India- Remote job
About Exotel
Exotel is the emerging market’s leading full stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations every day for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, the omnichannel contact centre, communication API suite, and conversational AI platform from Exotel help some of the fastest-growing businesses in emerging countries manage their customer engagement. They have a $50 million ARR and a $100 million Series D funding round.
Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category.
What will you do?
- A hands-on approach to project management by managing multiple clients, cross teams and tasks with flawless delivery.
- Own the implementation from kick-off to go live.
- Manage issues flagged post go live and work with support teams to resolve the same.
- Maintain a relationship with customers and ensure they meet the revenues committed.
- Acts as liaison between cross teams, communicating unique business issues that require special attention during the integration process
- Knows the Client, their business and their goals to integrate as efficiently as possible
- Maintains knowledge of all product features
- Establishes best practices and provides recommendations to ensure that all accounts within area of responsibility meet the maximum quality setup standards prior to launch
- Maintain good documentation and quality of deliverable to customer
- Demonstrate ability to multi-task and work on multiple projects and successfully deliver on-time
What are we looking for?
- Curiosity to solve various problems and implement solutions.
- Great verbal and written communication skills are a must.
- Basic knowledge of REST API’s and how to use Postman
- Experience with cloud telephony products is an advantage.
- Excellent with documentation and presentation.