Profile- Customer Support Executive
Salary : 1-3.75 Lacs P.A.
Job highlights
- Will be working in US shifts with US Public holidays. . Key Responsibilities: .
- The ideal candidate should have excellent communication skills,be customer-focused,and have the ability to handle high-stress situations
- Minimum of 2 years of experience in customer service or a related field
- Hope you are doing well and safe !!!
Job description
Hi,
Greeting from Powerweave !!!
Hope you are doing well and safe !!!
Designation: Customer Service Executive
Division: Services
Experience: 2-10 years
Position Type: Permanent
Reports to: Team Leader
Job Summary: The Customer Service Executive will be responsible for providing exceptional customer service to our clients. The ideal candidate should have excellent communication skills, be customer-focused, and have the ability to handle high-stress situations. Will be working in US shifts with US Public holidays.
Key Responsibilities:
- Respond to customer inquiries through email/chat in a timely and professional manner.
- Provide accurate information about the products and services to customers.
- Resolve customer complaints and issues in a calm and efficient manner.
- Build and maintain positive relationships with customers to ensure customer satisfaction and loyalty.
- Keep accurate and detailed records of customer interactions and transactions. Involves updating records at the back end via relevant applications.
- Collaborate with other departments to ensure prompt and effective resolution of customer issues.
- Participate in customer service training programs to continually improve knowledge and skills.
- Identify and escalate customer service issues to management as needed.
Qualifications and Experience:
- HSC and above is the education mandate.
- Minimum of 2 years of experience in customer service or a related field.
- Strong written communication skills.
- Ability to multitask and prioritize tasks effectively.
- Ability to work in a fast-paced and high-stress environment.
- Strong problem-solving skills and ability to remain calm under pressure.
Interested candidates can send their resume on neha.kamble@powerweave.com // gracy.parmar@powerweave.com or can whatsapp your resume on 9156807493
Regards,
Deepa Singh