Work from home job for Freshers

Profile: Customer Success Specialist

Pan India: Remote Job

About the job

About the Company

Academically is a one-stop solution for Healthcare Education and training that meets the end need of healthcare professionals as well as students.

Our award-winning Global academicians as well as industry professionals will provide you the best learning experience.

Academically, was founded with a single goal in mind to help qualified healthcare professionals across the globe (pharmacists, medical doctors, nurses, lab technicians, physiotherapists, and so on) in achieving their passions and dreams by educating and training them to acquire the necessary skills and competencies to register themselves as certified healthcare professionals worldwide.

We are the best at what we do. We are a proven team of specialists and have assisted many health professionals in transforming their lives by guiding them in completing their individual journeys to reach their goals.

Based in Sydney, Australia, we engage with global healthcare educators, healthcare industry experts, universities, higher education institutions to provide demanding healthcare courses for the global audiences.

About the job

The Customer Success Executive is responsible for overall client satisfaction and advocacy, building and managing long-term business relationships between Academically and assigned learners. You will be the guide who takes the participants through the course journey. You will be talking to them, helping them, supporting them, motivating them and will be their constant companion until they achieve their learning outcomes.

• Ownership of end-to-end learning journey of the participants to ensure learning outcomes are met and participants have a Great Learning experience with high satisfaction levels
• Being the first point of contact for participants, troubleshoot queries and manage discussions
• Complete ownership of all the Program Office responsibilities around scheduling and delivery activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations etc. This will require engagement with a variety of stakeholders like senior managers, academicians, industry professionals and many other internal and external stakeholders
• Consistent and thorough monitoring of participants- performance and engagement using various program trackers to ensure each participant gets personalised experience in terms of support and learning experience. This will require forging meaningful relationships with the participants
• Management, identification and implementation of processes for smoother program management to ensure a consistent and trouble free learning experience

What are we looking for?

• We are looking for people who believe in learning for life and care about impacting lives through education, and who can do all this while having a lot of fun and learning in the process
• Problem solving – good aptitude and stakeholder management skills
• Quick learning – ability to learn business processes
• Excellent oral and written communication skills
• Ability to hold meaningful conversations with senior professionals
• Intermediate level knowledge in Excel and other productivity tools

Educational Qualification

• Graduate with 0-2 years of relevant experience (preferably from health science degree like pharmacy/nursing/physio/dentistry/ayush etc)

Location- Remote

Please Note- You will be on probation for the first 3 months. Depending upon your performance and success in all KPI metrics in your probation, you will be confirmed with the company for a full time position.