Work from home jobs 2023

Profile: Customer Support Representative

Pan India: Remote job

About the job

*Work From Home*

*Australian Client Handling Experience is a must*

We are looking for customer support representatives for our Australian operations to manage customer queries and complaints. You will also be asked to process bookings, and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated. A Customer Service Representative, or CSR, will act as a liaison, provide service information, answer questions, and resolve any emerging problems that our customer accounts might face with moving. Our ideal candidate is exceptionally detail-oriented and able to track and complete multiple facets by utilizing your strong communication skills and attention to detail.

Shift Timing: 5 AM – 2 PM

Responsibilities:

·        Manage large amounts of incoming phone calls.

·        Responding promptly to customer inquiries.

·        Upselling existing customers for other products and services.

·        Identify and assess customers’ needs to achieve satisfaction.

·        Knowing our process inside and out so that you can answer questions.

·        Communicating with customers through various channels.

·        Build sustainable relationships and trust with customer accounts through open and

interactive communication.

·        Provide accurate, valid, and complete information by using the right methods and

tools.

·        Client Engagement, provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution.

·        Communicating and coordinating with colleagues as necessary.

·        Providing feedback on the efficiency of the customer service process.

·        Follow communication procedures, guidelines, and policies.

·        Take the extra mile to engage customers.

·        Maintaining a positive, empathetic, and professional attitude toward customers at all

times.

·        Ensure customer satisfaction and provide professional customer support.

Qualifications/Skills:

·        Excellent English communication is a must

·        Customer Service

· Upselling

·        Process knowledge

·        Quality focus

· Problem-solving

·        Client- Coordination

·        Phone skills

·        Listening

·        Resolving conflict

·        Analyzing information

. Multi-Tasking

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