Profile: Customer Support Representative
Pan India: Work from home job
Company Description
MyParticipants is a participant recruitment company that offers quick and easy verified participant recruitment for user research studies. We support user research growth and scaling for many businesses. Our team provides support to businesses that need help in participant recruitment for their research studies and allows them to focus on their core tasks.
Role description
We are looking for a dedicated and motivated Full-Time Customer Care Executive to join our dynamic team. This role offers a fantastic chance for customer support professionals to gain hands-on experience in customer interaction and make a real impact on our products and services.
Key Responsibilities:
– Customer Interaction: Engage with customers through phone, email, and chat with a friendly and efficient approach.
– Issue Resolution: Investigate and resolve customer inquiries, ensuring their satisfaction.
– Product Knowledge: Develop in-depth expertise in our offerings to provide accurate information and assist with troubleshooting.
– Documentation: Maintain detailed records of customer interactions and transactions.
– Feedback Collection: Gather valuable feedback to enhance our products and overall customer experience.
– Escalation: Collaborate with the team to address complex issues when needed.
– Process Improvement: Share insights and suggestions to enhance our customer support processes.
– Recruitment: Assist in calling, scheduling, and recruiting participants for studies.
– Logistics: Coordinate the scheduling, logistics, and setup of user study sessions.
– Communication: Maintain open lines of communication with the research team and Customer Support Manager.
Qualifications:
– High school diploma or equivalent (related degree is a plus).
– Proven experience in customer service or a similar role.
– Excellent written and verbal communication skills.
– Strong problem-solving abilities and keen attention to detail.
– Empathetic and customer-centric mindset.
– Ability to remain composed and professional under pressure.
– Proficiency in customer support software and tools.
– Willingness to work flexible hours, including evenings and weekends if required.
– Experience in coordinating and managing projects is a plus.
– Strong organizational and project management skills.
– Proficiency in MS Excel.
Perks and Benefits:
– Mentorship and guidance directly from our founding team members.
– Hands-on experience contributing to real-world projects with a direct impact.
– Collaborative and supportive work environment fostering personal and professional growth.
Duration and Location:
– Full-time position.
– Remote work mode.
How to Apply:
If you are a passionate individual dedicated to delivering outstanding customer service and excited about contributing to our user research initiatives, we would love to hear from you! Please submit your resume detailing your relevant experience to support@myparticipants.com.
At MyParticipants, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in shaping the future of user research.