Profile: QA ANALYST, QUALITY ASSURANCE
Position Summary:
The primary task of a QA Analyst is to evaluate loans worked by the respective Business Units and provide actionable insight. Through QA evaluation, a QA analyst will gather information to help improve performance (wherever applicable). The QA Analyst sends a feedback email to the Business Unit with the details of the defects identified and obtains root cause and action plan. Additionally, the QA Analyst identifies areas where there is a gap in process, and these are highlighted to the Business Unit.
Role & responsibilities
- Accurately perform reviews based on the defined sample size for each QA program.
- Analyze the root causes for the defects identified through the audits using basic quality tools.
- Identify process opportunities and report out potential gaps in the process.
- Should be capable of understanding processes and related risks, preparing testing plans and work programs and preparing reports.
- Work on test development activities, as needed.
- Communicating results verbally and in writing to members of senior management.
- Provide regular updates to management and process owners on testing outcome. Assist in implementing changes or modifications to the Quality Assurance department’s evaluation process.
- Work with various business unit representatives and process owners to review and test internal systems and processes.
- Investigate opportunities for cost savings or process improvements.
- Maintain and update appropriate work papers. Create templates basis the exceptions identified.
- Follow up timely on remediation items.
- Perform monthly QC and QC for the work performed by the testers.
Qualifications
- Prefer graduated candidate with sound experience in Mortgage or Financial Services.
- Exposure to Six Sigma Methodology will be an added bonus.
- Strong communication and analytical skills required.
- Proficiency in MS Office (Excel, Word and PowerPoint) required
