Profile: Customer Support
Salary: ₹18K/month – ₹35K/month
Location: Work From Home Job
Pan India Location
About the job
Overview
Customer Support is crucial to our organization as it directly interfaces with our customers, ensuring their satisfaction and addressing any issues they may have. Whether through voice or non-voice channels, this role is vital in maintaining the high level of service and support our company is known for.
Key Responsibilities
- Responding to customer inquiries via phone, email, and chat
- Resolving customer complaints and issues in a timely and efficient manner
- Providing product information and technical assistance
- Escalating unresolved issues to appropriate internal teams
- Documenting customer interactions and transactions
- Upselling and cross-selling additional products or services
- Collaborating with other departments to ensure customer satisfaction
- Meeting or exceeding customer service performance goals
- Adhering to company policies and procedures
- Maintaining a high level of professionalism and empathy
- Adapting to different communication styles of customers
- Participating in ongoing training and professional development
- Assisting with customer retention and loyalty programs
- Utilizing CRM systems to track customer interactions
Required Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
- Proven work experience in customer support or a similar role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and a customer-focused mindset
- Ability to multitask and work under pressure
- Empathetic and patient, with a positive attitude
- Tech-savvy with the ability to learn and adapt to new software
- Ability to remain calm and professional in all situations
- Good understanding of CRM systems and practices
- Willingness to work in a fast-paced and dynamic environment
- Strong organizational and time management skills
- Flexibility to work various shifts, including weekends and holidays
- Knowledge of help desk software, CRM tools, and remote support tools
- Ability to thrive in a team-oriented, collaborative environment
- Proactive problem solver with attention to detail
Skills: communication, empathy, multitasking, tech-savvy