Job Role: Customer Experience Associate
Location: Work From Home
Pan India Job
About the job
🚀 Why Headout?
In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and most delightful way to head out to our next real-life experience. We do this by running a managed marketplace to the world’s most exceptional real-life experiences — from immersive tours to museums to live events and everything in between.
We’ve got scale, fast growth, and solid fundamentals
Now is the right time
While we have a fast-growing business, we are still very early in our journey with a large upside to capture and have a team that is small enough for you to have an indelible outsized impact on our journey. We are not too early, we are not too late.
Our culture
👩💻 The Role
🤩 What Makes This Role Special?
- Service-Oriented: Your passion lies in assisting others, ensuring our guests always leave with a smile, even if they initially reached out with an issue.
- Multitasker: You can efficiently juggle queries, whether they come through chats, calls, or social media platforms.
- Effective Communicator: Working cohesively with various internal teams, you ensure every guest query is addressed promptly and accurately.
- Continuous Improvement: You’re always on the lookout to enhance our internal processes, aiming for increased efficiency.
💝 What Skills & Experience Do You Need?
- You’re Detail-Oriented: You have an eagle eye, catching even the tiniest of details that others might miss.
- Language Skills: Fluent in English, both in writing and speech.
- You’re Organized: Like Monica Geller from ‘Friends’, you’re systematic, organized, and always seeking to optimize.
- You’re Forward-thinking: You focus on lasting solutions rather than quick fixes.
- You’re Agile.: Comfortable with shift work, understanding the need for flexibility in a 24/7 customer service environment.
🥰 Bonus
- A passion for travel.
- Previous experience assisting a global clientele
EEO Statement
At Headout, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and the community at large. Headout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. During the interview process, if you need assistance or accommodation due to a disability, you may contact the recruiter assigned to your application or email us at life@headout.com.
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