LICIOUS COMPANY WORK FORM HOME JOB

Job title: Customer Service Executive

Working Hours: 10 hours 5 days a week. The 10-hour shift will be anytime between 6 am and 11 pm (a split shift option may be implemented as per business requirement). Week offs on a weekday and Saturday- Sunday will be working.

Mode of working/ Job Location: Work from Home

Type: Full Time

Job brief

We are looking for Customer Service Executives on a Full-time basis from the comfort of our home. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Key Responsibilities

• Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
• Customers’ first point of contact with a view to customer loyalty and the highest customer retention
• Follow communication scripts” when handling different topics
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Meet personal/team qualitative and quantitative targets
• Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
• Handle all types of queries from customers with confidence and keep records of all the conversations.
• Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation
• Educate and empower our customers and provide better support through Licious
• Drive our Voice of the Customer program to advocate for the customer and improve Licious by incorporating customer feedback
• Provide solutions and guide the customer through the resolution
• Escalate critical support issues to the appropriate channel
• Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
• Ensure customers have a pleasant experience with customer service even when they face problems with the product.

Desired profile:

Education: Graduation/HSC qualified.

Key Competencies

• Good Communication Skills
• Customer-obsessed and adaptable to different personality types
• Ability to listen and active problem-solving skills logically and critically
• Ability to multitask, set priorities, and manage time effectively
• Good interpersonal, numerical, and analytical ability
• Ability to handle pressure
• Clear and pleasant speaking voice
• Fluent in Hindi and English
• Quick-witted to understand problems fast
• Tech-savviness (MS Office)

PreRequisites for applying:

• A laptop with the following requirements:
  • Minimum of 4 GB Ram
  • I3 or higher process
  • 128 GB storage space
  • Windows10
  • 64-bit processor
  • Not older than 2 years
• Mini UPS for WiFi Routers
• Stable broadband or mobile internet connection. The connection speed has to be a minimum of 50 MBPS.