Profile: Customer Success Manager (Remote)
Pan India: Remote Job
About the job
Our client is one of the USA’s biggest Consulting Partners who is currently looking for a Customer Success Manager. The company takes pride in offering a fun, hard-working and flexible environment as well as an open work structure and incomparable team spirit.
Responsibilities
- Achieve annual renewal, up-selling revenue targets, and preventing churn.
- Provide best-in-class onboarding for new business/enterprise customers in order to build a positive user experience.
- Assess customer requirements, solve problems, anticipate future needs.
- Establish trusted expert relationships with customers by conducting regular calls or follow-ups.
Requirements
- Demonstrates a desire for continuous learning and improvement.
- Enthusiastic and creative in problem-solving.
- Flexible and adaptable – this is a relatively new role and will develop.
- Exceptional communication skills.
- Strong levels of written and spoken English.
- Analytical, data and process-oriented mindset.
Benefits
- Enhanced pension contribution
- Enhanced sick pay
- Flexible working hours
- Active support of continuous professional development
- Recruitment referral bonus scheme
- Gym membership
- Unlimited holiday
