Profile: Customer Success Specialist
Pan India: Remote job
About the job
About Us:
At micro1, we help connect the best remote developers with hand-picked Silicon Valley companies. When you work with us, you get access to top Silicon Valley companies, and competitive, stable income. We have many trusted partners such as Webflow, IMX, Deel, and Ultraviolet.
What we offer:
- Work remotely
- Lots of PTO
- Monthly analysis for raises
- Healthcare insurance
- Wifi costs covered
- Unlimited Udemy courses (and books)
- and much more
Responsibilities:
- Engage closely with clients to comprehend their needs, provide support, and ensure their success in utilizing our products and services.
- Collaborate with internal teams to communicate client feedback, advocate for enhancements, and contribute to the evolution of our offerings.
- Proactively address client inquiries, troubleshoot issues, and provide timely resolutions to maintain high levels of customer satisfaction.
- Assist clients in onboarding and training processes, guiding them through product features and best practices to achieve their desired outcomes.
- Develop a deep understanding of our products and services, enabling you to effectively educate clients and help them extract maximum value.
Requirements:
- Excellent communication with a minimum C1 English level.
- Availability to overlap 4 hours with US working hours
- 2+ years of experience in customer success
