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Profile: Customer Success Associate
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Salary: 3-4LPA
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12th Pass job
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Pan India Location
About Rocket Health
Hi, we are Abhineet and Dr. Ritika — a brother-sister co-founder duo. We grew up in our family hospital. Abhineet previously built a pharmaceutical company and Ritika is a doctor who decided to build a patient-centric healthcare system. Our team and advisors comprise entrepreneurial leaders from On Deck, Fortis Healthcare, NIMHANS, Amazon, American Airlines, Apple, IIIT H, Georgetown University
Together, we are building modern healthcare for India — healthcare that is patient-centric, healthcare that comes without stigma and judgements, healthcare with a heart and soul 🧡
Since inception in Dec 2021, we’ve helped ~25000 patients and facilitated > 50000 tele-consults pan India.
Backed by global investors, we are building a world-class team, to cancel stigma and build a safe space in healthcare. We intend to work with some of the most passionate leaders in this space to transform access to high-quality health care in India. Join us as we raise awareness, treat, educate and uplift each other.
Role
👩🏻💻 Title: Customer Success and Ops Associate (Full time)
🌏 Location: Remote/Hybrid (Bangalore – preferred)
📜 Responsibilities
- You will be responsible for the ongoing experience of all Rocket Health users over WhatsApp, phone, email, and other messaging platforms. This dynamic role requires you to be on chat actively – our care team believes in quick responses, and clearing queries and tasks in real-time 📲
- You will be required to call leads and existing users for feedback and a hands-on experience 📞
- Comes with a judgement-free and empathetic mindset that aligns with our vision of creating a safe space 🫂
- Decipher, aggregate, and clearly document emergent user issues and escalate to appropriate internal teams and key stakeholders 📝
- Ability to spot patterns in user behaviour on both an individual and aggregate level and recommend future plans to positively impact their experience
- Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/channels 💻
- Consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the customer journey 🧡
Skills and Qualifications
- Can hold a smile and a conversation (verbal and written) in English and Hindi (additional languages are cherry on the cake) 😊
- Should be comfortable communicating with customers via phone, WhatsApp, email and other messaging platforms – Knowledge of emojis is a skill we love 🧡
- Inherent capacity to build a strong rapport and relationship with people – patience is the key to success 🗝️
- Knowledge about mental or sexual healthcare or any healthcare is an added advantage – rest assured, we will train you 🤓
- Prior experience in a similar role will be preferred – but to be honest, we are all from an unconventional background and we won’t mind taking a bet on an outlier profile
- Bonus: a passion for healthcare and wellness