Profile: Operations Associate
Package: 25000-35000$/year
Pan India: Work form home Remote job
About the job
Alaan is in the process of making spend management and corporate expenses as easy as possible in the $3 Trillion+ Middle Eastern B2B payments market by bringing its product offering to medium and large businesses in the UAE.
Alaan is a highly Customer-obsessed organization, putting our users’ needs above all else. Hence we are looking for a Customer Success Associate with the same values to help us take our mission of Customer obsession into the hands of our users.
Main Responsibilities
- Work with customers and partners to ensure swift onboarding of new customers, while building long-standing relationships
- Own various Know-Your-Business and Know-Your-Customer processes and ensure smooth resolution of cases
- Work with cross-functional teams (Customer, Tech, Partners) to support your processes
- Identify improvement opportunities in our processes and make structured suggestions.
- Balance autonomy in solving problems with awareness of escalation necessities.
- Be a go-to resource for critical processes across the company.
Perfect Fit
- Hands-On approach demonstrating a willingness to get hands dirty and handle various Operations tasks.
- Bachelor’s degree in business administration or a related field.
- 1 to 3 years of progressive experience, preferably in a startup environment or big-four consulting.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proven ability to work independently and make decisions autonomously.
Why work at Alaan
- High ownership, high responsibility – align on the problems you want to solve and run with it!
- Alaan is a tested model but in a new market, hence it is a chance to be a part of a rocket ship that is just waiting to take off
- Competitive compensation and health benefits
- Equity compensation for all employees to bring a high degree of ownership into your work, so as the company grows, you grow with it
- Frequent company off-sites to keep the remotely distributed team closely knit together
- A Macbook to make your life easier
Apply here:
Share Your Resume at careers@alaanpay.com