Profile: CUSTOMER SERVICE ASSOCIATE (VOICE)
Location: Gurgaon ( Hybrid job )
Salary: ₹ 4-8.5 Lacs P.A.
Job Description:
- Provide Superior Customer Experience on Calls to Consumer Card Members
- Resolve all Customer Queries and Follow Established Procedures as Appropriate.
- Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members.
- To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines.
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times.
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.
- Excellent Verbal Communication.
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
- Demonstrated Dependability/Self Motivating Skills. Change Management Ability.
- Demonstrated Ability to Work effectively within a Team Environment as well as independently.
- Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
- 24/7 & Rotational shifts including night shifts
- Hybrid environment
Qualifications:
- Previous sales experience while providing top notch customer service background Strong Interpersonal.
- Communication and Listening Skills.
Compliance Language
American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.