BitMovin Work from home jobs

Profile: Technical Support Specialist

Pan India: Remote Job

About the job

Tired of mindlessly sifting through support tickets day in and day out?

You MUST HAVE hands-on web development skills and basic OTT knowledge.

At Bitmovin, we believe in solving customer problems, not just handling tickets. If you’re a creative and problem-solving technical support engineer with a passion for the video technology industry, we want to hear from you.

Join us as a Tier 1 Technical Support Engineer and be at the forefront of revolutionizing video technology. We’re a global Series-C SaaS scale-up, trusted by renowned brands like TataPlay, Disney+, Discovery+, BBC, and Hulu to deliver exceptional video streaming experiences.

As a Tier 1 Technical Support Engineer, you’ll play a crucial role in ensuring the success of our clients worldwide. Your responsibilities will include providing prompt and professional support via email, chat, and phone, troubleshooting technical issues with our Video Encoder, Player, and Analytics platform. If you have a genuine passion for video player technologies, including Bitmovin Player, across platforms like iOS, Web, and Android, this is the perfect opportunity for you to showcase your skills.

Requirements:

• A couple of years of experience in a technical support role within the video industry.
• Reside in Chennai with the ability to work remotely.
• Possess a curious mindset, deep passion for video technology, and can excel as a Bitmovin ambassador.

We’re excited to announce that we’re building a new capability out of Chennai! If you’re eager to work from home and don’t mind working on shifts to cover different regions, this could be the opportunity you’ve been waiting for.

“Shape the future of video” alongside us. Apply now to discover more about this exciting role!