BRIGHTEDGE WORK FROM HOME JOB

Job Summary:

The Customer Support Analyst will be responsible for providing technical and product support to Brightedge clients. You will work closely with clients to understand their needs and resolve their issues in a timely and efficient manner. The ideal candidate will have strong analytical skills, excellent communication skills, and a passion for helping others.

Responsibilities:

• Provide technical and product L1 support to Brightedge clients
• Resolve client issues and tickets in a timely and efficient manner
• Document client interactions and resolutions
• Identify and escalate issues to the appropriate team members
• Assist in the development and maintenance of support documentation
• Participate in team meetings and training sessions

Qualifications:

• 0-2 years of experience in L1 Product and Technical Support Engineering
• Solid analytical skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Passion for helping others
• Any professional experience/internship in the Product and SAAS L1 Support environment will be a huge plus.