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Profile: Customer Support Associate & Admission Counselor – US Shift
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Salary: 4-6LPA
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Pan India Location
About Cuelearn
Cuelearn is a forward-thinking math learning company that runs high-quality K-12 STEM tutoring programs for children around the world. Cuelearn’s flagship program Cuemath is one of the world’s leading math tutoring programs that has helped 200,000+ students in 50+ countries become great at math. Cuelearn was founded by Manan Khurma in 2013 and is backed by marquee investors.
Job Summary:
We are seeking a dedicated and empathetic Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction.
As a Customer Service Associate, you will be responsible for providing top-notch customer support through a chat-based platform.
Position: Customer Service Associate (Night Shift)
Department: Customer Insight and Support
Shift Timing: 22:00 – 07:00 (Must be flexible but in Night shift)
Responsibilities:
- Respond to customer inquiries via chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues, providing clear and concise solutions.
- Maintain detailed and accurate records of customer interactions and transactions.
- Escalate complex issues to higher-level support or relevant departments as necessary.
- Ensure customer satisfaction by providing exceptional service and support.
- Collaborate with team members to improve overall customer service processes.
- Meet performance targets and KPIs set by the management team.
Requirements:
- Proven experience in a customer service role, preferably in a chat-based support environment.
- Strong technical aptitude with the ability to troubleshoot and resolve technical issues.
- Excellent written communication skills with attention to detail.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a proactive approach to customer service.
- Flexibility to work night shifts and adapt to changing schedules.
- Familiarity with customer service software and tools (e.g., Freshchat) is a plus.
Preferred Qualifications:
- Bachelor’s degree or equivalent experience in a related field.
- Experience working in a technical support or SaaS environment.
- Multilingual proficiency is a plus.