Profile: Operations – Trainee (Remote)
Salary: 3-4LPA
Work from home – Pan India
Job Summary – We are looking for Operation – Trainee who will be responsible for smooth functioning and can facilitate onboarding, account configuration, can monitor gaps and has keen eye to details.
Key Responsibility Areas:
- Adoption Enhancement:
- Proactively engage users through outbound calls to drive product adoption.
- Implement strategies for enhancing user engagement and satisfaction.
- Foster a positive user experience by providing timely and effective support.
- User Account Configuration:
- Configure user accounts in the system based on individual requirements.
- Ensure accurate and seamless onboarding processes for new users.
- Collaborate with cross-functional teams to address user configuration needs.
- Training and Onboarding:
- Conduct comprehensive user training sessions via phone calls and emails.
- Facilitate a smooth onboarding process, ensuring users have necessary knowledge and resources.
- Respond promptly to user inquiries, providing clear and concise guidance.
- Monitoring and Reporting:
- Monitor user adoption levels and identify areas for improvement.
- Generate reports on user engagement, identifying gaps and proposing solutions.
- Collaborate with internal teams to implement strategies for improving user adoption.
Qualifications:
- Previous experience in customer support, account management, or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to challenges.
- Ability to adapt to a fast-paced environment and manage multiple tasks simultaneously.
- Familiarity with CRM systems and proficiency in Microsoft Office Suite.
- Customer-focused mindset with a passion for delivering exceptional service.
Preferred Skills:
- Experience in software or technology-related customer support.
- Knowledge of best practices in user training and adoption strategies.
Other Details:
- Number of Openings – 2
- Job Type – Full time
- Salary : 3-4LPA