Job Role: Senior Associate
Location: Work From Home
Pan India Job
Job highlights
- Freshers can also apply !!
- Acting as a backup to the Team lead as and when required. Good Communication
- Provide customer service with regards to sending statements, processing customer refunds, processing account adjustments and resolving client-billing problems, and applying good customer service in a timely manner
Job description
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Hi,
Hiring Associate !!
Freshers can also apply !!
Exp: 0 – 5 year
Needed:
1. Review open accounts from the daily Ageing report
2. Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments, and customer reconciliations
3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
4. Monitor customer payment activity to ensure receivables are collected in a timely manner
5. Ensure timely escalation in case of non-payment or no response
6. Provide customer service with regards to sending statements, processing customer refunds, processing account adjustments and resolving client-billing problems, and applying good customer service in a timely manner
7. Identify issues attributing to account delinquency discuss them with customers and escalate with the client
8. Assists with the cleanup of UC’s (unapplied credits), short paid invoices
9. Send Dunning letter to customers to make the payment of delinquent accounts
10. Communicate & follow up with the Sales/Operations department regarding customer accounts on a timely basis
11. Update Daily/Weekly trackers and perform self-quality check
12. Adherence to Control and Compliance
13. Act as a liaison between Customer, Sales, Billing, and various internal departments to ensure a smooth flow of transactions and resolution of issues if any
14. Follow and update the Standard Operating Procedure (SOP)
15. Active participation in Learning & Developments
16. Involve in Process Improvements and its implementation
17. Comply with all Internal and External Service Level Agreements & Key Performance Index requirements
18. Interact and Coordinate with the support functions teams
19. Preparing questionnaires along with the training team for Internal Assessment
20. Adherence to Control and Compliance and collating related documents towards external/internal audit
21. Acting as a backup to the Team lead as and when required
Good Communication