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Profile- Invoice Support Specialist

Pan India- Remote job

About the job

Job Overview:

The Invoice Support Specialist assists the Submeter Billing department by helping to ensure high-level customer support by ensuring accuracy, completeness, timely entry, and validation of data in various business systems.

Job timing – 7 pm to 4 am IST

Duties and Responsibilities:

• Accurately enter building, tenant and meter reading and billing information into Billing systems
• Accurately enter main utility information and other billing and usage information into a variety of reports/formats
• Communicate to Customers and Invoice Specialists regarding abnormalities with readings/utility rates entered in the various systems / reports
• Organize and communicate missing billing information to Customers and Invoice Specialists, tracking assignments in Task Management Tool (Monday.com)
• Create Excel and PDF files of reports and invoices, upload files of tenant charges, and email invoices to Customers and Tenants where applicable
• Track stage of assignments in Task Management Tool (Monday.com)
• Provide courteous and helpful direction for clients to the party that they need to speak with
• Assist with research related to rates required for invoice generation
• Provide training to entry-level team members as needed
• Communicate to other staff members of availability to perform additional tasks
• Participate in company / team meetings
• Assist with efforts to streamline processes
• Perform other related duties as assigned by management

Qualifications:

• High school diploma or general education degree (GED), or 0-1 years related experience and/or training, or equivalent combination of education and experience

· Computer skills required: Knowledge and prior use of Microsoft applications such as Team, Excel, Word, and Outlook

Competencies:

· Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

· Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

· Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

· Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

· Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.