Position: Freelance Calling and Customer Support Specialist

Location: Work from Home

Employment Type: Freelance

About Skillmonde: Skillmonde is a leading freelancing platform connecting clients with talented freelancers globally. Our platform provides a seamless and transparent process for businesses to find skilled professionals for various projects, including graphic design, UX/UI, animation, content writing, instructional design, and more. Freelancers can access international opportunities, create detailed profiles, and benefit from competitive rates and assured payments. Join Skillmonde to collaborate effectively and achieve your goals.

Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information about products and services to customers.
• Resolve customer inquiries, complaints, and issues in a timely manner.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with team members to provide seamless customer support.
• Stay updated with company policies, product knowledge, and customer service best practices.

Requirements:

• Proven experience as a Calling and Customer Support Specialist with a strong portfolio.
• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer support software and tools such as CRM systems.
• Good organizational and time management skills.
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Positive attitude and strong interpersonal skills.
• Ability to work independently and as part of a team.

Benefits:

• Work with international clients.
• Best possible commercials.
• Transparency in all dealings.
• Clear scope of work.
• Payment assurance.

How to Apply:

Register on skillmonde.com, create your profile, and create gigs with samples to get orders from our clients and Skillmonde internal team.

Follow our LinkedIn page for various opportunities:

https://www.linkedin.com/company/skillmonde

You can also join our community group where we will be posting our requirements:

https://t.me/+EDk60ngNUukwMWRl